The Empire quotation for that laminate Wooden flooring was $300 greater, though the Empire rep also spelled out that they are the only real types wherever that provide a "topical drinking water warranty" on laminate. Considering the customer support, warranty and value we've been planning to go with Empire. We need to watch for our tax refund right before we can actually make the purchase, but thus far Empire is very fair."
"Truly when i very first had my laminate flooring and carpet set up anything was GREAT! Nevertheless, about 2 many years down the road my laminate flooring began to warp and bubble up. I barely experienced to wash the laminate but Once i did it had been with an extremely damp mop And that i distinctly try to remember the sales rep Dave, show me that water would not get among the creases by putting a greenback Invoice concerning equally laminate pieces, demonstrating that the flooring was "air limited". I eventually chose to contact Empire simply because they said that there was a " 25 calendar year warranty". When Talking to the rep over the mobile phone she asked if there were any leaks in my home or flooding, I said No, she reported that she would wish to send any individual out to look at the flooring to make sure there have been no leaks and there was a $50 demand for them to come out and assess the ruined regions. Yesterday two/ten, was the working day they were scheduled to come back study the floor and let me realize it was nevertheless lined. At 8:fifteen am, I received a simply call from Empire stating that they would be at my household concerning the hours of ten am and 12 noon, by 4 pm they nevertheless did not demonstrate up nor simply call and let me know they have been running late.
In conclusion, we discovered a higher high quality nylon carpet with an even better pad and warranty for $7200. It truly is somewhat more, but we are working with a neighborhood spouse and children owned organization with way much better provider and products. Now, Empire won't leave us by yourself.
Haha, It is Virtually humorous how HORRIBLE of a customer care this male was. He ought to only function off of Fee. If you decide to still call this Awful firm, you've been warned!
We ask that anybody with remarkable concerns be sure to Speak to the Business from the President at CustomerSupport@empiretoday.com. Considered one of our Resolution Associates is going to be pleased to operate with you to resolution.
Empire today and Luna just did a merger and they are just firing the folks who labored for Luna, the most crucial individual that nevertheless worked at Luna worked remotely and not often had integration with our workforce creating supporting the Luna workers awful. We experienced no clue what apps they made use of vs. Empire."
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-Some managers have a real issue relinquishing control and trusting associates to accomplish their Positions. This inhibits Qualified development by associates. You'll want to Enable people grow within their roles far more and allow men and women to accomplish their Careers.
First report: I sat down with Empire Today's salesman, Sean Owen and made a decision to choose their fifty/fifty/fifty offer for installation of laminate floors in my master bedroom and Office environment. Immediately after researching a number of other neighborhood corporations, I think this 50/50/50 offer is actually a rip-off. My fault for not hunting before going using this type of dreadful enterprise. They were being continue to costlier than other quotes. With that said, the corporation arrived on a cold January 2016 day. Two in the three Mexican find this employees didn't converse English. Hence, it made it tough to speak on the onset. They kept leaving my entrance doorway open up just after asking them to shut the doorway many instances. Additionally, the electrical saw was just exterior the entrance door and was exceptionally loud. Following the do the job was approximately done, the English Talking employee came to me and mentioned they did not have more than enough boards. I was flabbergasted. I promptly identified as Sean and he stated, "I have some own contacts and I will simply call you back again." It's been several times and not one person from Empire Today not even Sean has termed me!
"This is the 3rd time I have attempted to obtain these clowns out for an estimate. I ought to have supplied up following the 2nd attempt. The customer care men and women are clueless, but when just one realizes that they're attempting to represent a firm that won't observe as a result of with appointments, you begin to pity them.
Please offer the proper Call aspects for The top honcho - somebody who can in fact deal with and reply to these challenges, and likewise submit follow-ups to precise complaints.
I named the company Business office to complain plus they spun me in circles declaring 'your satisfaction is confirmed' as the answer to each of my problems on the above mentioned. Unsure exactly where that got me.
I skipped a contact in some way and obtained a voice mail saying that they're out inventory with the vinyl plank i ordered. The day of INSTALL I get the information. I should reschedule all the other contractors now. waste of your time from the so termed trustworthy organization.
You must give sources to certain initiatives Should they be genuinely a precedence for your business. You cannot just maintain pushing matters off and be expecting associates working on Individuals products to provide outcomes.